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Governments of the Rostov region
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Questionnaire of the recipient of the public and municipal services

  1. Behind what receiving services you had to address to public institutions?
    Registration of social benefits or subsidies  
     6 (67%)
    Execution of the documents connected with business activity  
     2 (22%)
    Other  
     1 (11%)
    Registration of the land plots or real estate  
    0 (0%)
    Execution of the passport, international passport  
    0 (0%)
    Registration of marriage, birth certificate  
    0 (0%)
  2. Estimate quality of the services provided by public institutions on a five-point scale
    5  
     4 (44.44%)
    1  
     2 (22.22%)
    3  
     2 (22.22%)
    2  
     1 (11.11%)
    4  
    0 (0%)
  3. If you are not satisfied with rendering services, specify the reasons
    A large number of documents from different institutions is required  
     3 (33.33%)
    The order of receiving service is unclear  
     2 (22.22%)
    Other  
     2 (22.22%)
    The bribe (gift) was required  
     1 (11.11%)
    It was necessary to address for ready documents more than once  
     1 (11.11%)
    Inconvenient working hours of institution  
    0 (0%)
    Big waiting list for reception (over 30 minutes of expectation)  
    0 (0%)
    Roughness, carelessness of employees  
    0 (0%)
    Low professionalism of workers  
    0 (0%)
    Refusal in providing public service without an explanation of a cause of failure  
    0 (0%)
    Impossibility to phone to specialists of institution  
    0 (0%)
  4. Estimate your satisfaction with an opportunity to obtain preliminary information about providing public service
    4  
     3 (33.33%)
    5  
     3 (33.33%)
    1  
     1 (11.11%)
    2  
     1 (11.11%)
    3  
     1 (11.11%)
  5. Specify what information was inaccessible to you when receiving public service
    List of the documents necessary for receiving service  
     5 (56%)
    The cost of providing service (preparation and issue of the document) if the document is issued on a paid basis  
     1 (11%)
    Order of the appeal of result of providing public service  
     1 (11%)
    Contact information of responsible persons for providing public service  
     1 (11%)
    I find it difficult to answer  
     1 (11%)
    Requirements to the term of providing public service and also to terms on commission of actions, decision-making in the course of providing public service  
    0 (0%)
    The list of the bases for refusal in providing service  
    0 (0%)
    The list of the normative documents defining an order of providing service  
    0 (0%)
    The list of the normative documents establishing prices for paid services  
    0 (0%)
    Working hours of the body providing public service  
    0 (0%)
    Other  
    0 (0%)
  6. Whether information on public service placed on the Portal of the public and municipal services of the Rostov region answers your expectations?
    Yes  
     6 (67%)
    Partially  
     2 (22%)
    No  
     1 (11%)
  7. If you are not satisfied by information placed on the Portal of the public and municipal services of the Rostov region give the possible reasons
    Your option  
     9 (100%)
  8. Specify a your gender
    Men's  
     5 (56%)
    Women's  
     4 (44%)
  9. Specify year of your birth
    Your option  
     9 (100%)
  10. Specify your education
    The highest professional  
     7 (78%)
    The initial general (4 C.) or I have no initial  
     2 (22%)
    Basic the general (9 C.)  
    0 (0%)
    Average (full) general (11 C.)  
    0 (0%)
    Initial professional (technical training college)  
    0 (0%)
    Average professional (technical school)  
    0 (0%)
    Unfinished highest professional  
    0 (0%)
  11. Specify the place of your accommodation
    Rostov-on-Don  
     5 (56%)
    Rural settlement  
     3 (33%)
    Regional center  
     1 (11%)
    (Specify) another  
    0 (0%)
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