About public receptions of the Governor of the Rostov region
GOVERNMENT OF THE ROSTOV REGION
of 07.11.2011 No. 100
About public receptions
Governor of the Rostov region
For assistance of realization of constitutional rights of citizens, protection of their rights and the interests and also direct rendering to residents of the Rostov region the advisory and practical help the Government of the Rostov region p about with t and N about in l I e t:
1. To approve the Provision on public receptions of the Governor of the Rostov region according to the annex to the present resolution.
2. To recognize the become invalid resolution of Administration of the Rostov region of 11.05.2011 No. 254 "About Public Receptions of the Head of Administration (Governor) of the Rostov Region".
3. To impose control over the implementation of the resolution on the deputy governor of the Rostov region V.V. Rudy.
Rostov region V.Yu. Golubev
The resolution brings
ministry of internal
and information policy
to the resolution
of 07.11.2011 No. 100
about public receptions of the Governor of the Rostov region
1. General provisions
1.1. Public receptions of the Governor of the Rostov region (further – a public reception) are created for assistance of realization of constitutional rights of citizens, protection of their rights and the interests and also direct rendering to residents of the Rostov region the advisory and practical help.
1.2. Activity of public receptions is carried out according to the Constitution of the Russian Federation, federal laws and other regulations of the Russian Federation, regional laws and other regulations of the Rostov region.
1.3. Public receptions work in each urban district and the municipal district of the Rostov region.
1.4. Activity of public receptions is carried out on a voluntary basis.
1.5. Coordination of activity of public receptions exercises control of socio-political communications of the Government of the Rostov region.
2. Main objectives and functions of public receptions
2.1. The main objectives of public receptions are:
rapid response on the facts of violations of legitimate rights and the interests of citizens;
rendering assistance to residents of the Rostov region in the solution of questions of local value;
improvement of interaction of executive authorities of the Rostov region with local governments;
improvement of a system of the advisory, legal and information aid to residents of the Rostov region;
rendering the advisory and practical help to citizens which does not demand the direct appeal to executive authorities of the Rostov region and can be rendered on the place (in the respective urban district, the municipal district);
assistance to citizens in receiving necessary consultations of specialists in the arisen problem, assistance in consideration of their addresses in public authorities, local governments and the organizations for the questions which are in their competence;
assistance to citizens in drawing up, registration and the direction of addresses to the address of appropriate authorities of the government, local governments and the organizations;
the organization on places with assistance of local governments of consideration of addresses and proposals of citizens, the notice of citizens on results of their consideration;
in case of need permissions of questions at the level of the Governor of the Rostov region, his deputies, executive authorities of the Rostov region – assistance to citizens in drawing up, registration and the direction in accordance with the established procedure in the corresponding addresses of addresses;
studying public opinion, carrying out the systematic analysis and synthesis of proposals of citizens, informing the Governor of the Rostov region and heads of municipalities about the most acute public issues in municipal units.
2.2. Public receptions carry out the following functions:
government relations, local governments, receiving from these bodies of information on the questions connected with the solution of the assigned tasks;
organization of reception of citizens, their addresses and offers, explanation of their rights and duties;
assistance to expeditious solution of problems of the citizens who addressed in public receptions, on the questions entering competence of local governments, municipal enterprises and organizations;
the notification of the citizens who addressed in a public reception, of the one to whom consideration of their addresses and offers and also about the end results of the done work on concrete permission of the questions posed is entrusted;
maintaining analysis of addresses of citizens, reasons of their emergence, conducting quantitative and analytical accounting of addresses, results of their consideration, preparation of information materials, references, offers;
introduction in accordance with the established procedure to the Governor of the Rostov region of offers on elimination of the reasons generating reasonable complaints of citizens;
interaction with the Commissioner for Human Rights in the Rostov region and the Ombudsman for Children in the Rostov region.
3. Participation of public receptions in reception and transfer for consideration of appeals of citizens to executive authorities of the Rostov region
3.1. In case the solution of the questions raised in addresses of citizens is not included into competence of local governments, the public reception accepts addresses and sends them to the Governor of the Rostov region, his deputies, heads of executive authorities of the Rostov region whose competence includes the solution of the questions raised in addresses. At the same time the term of consideration of addresses is estimated from the date of their registration in department of work with addresses of citizens of the Government of the Rostov region.
The addresses of citizens specified in the present point are subject to consideration in the order established by the Federal law of 02.05.2006 No. 59-FZ "About an Order of Consideration of Addresses of Citizens of the Russian Federation" .
3.2. The department of work with addresses of citizens of the Government of the Rostov region renders to public receptions the methodical help with questions of reception and transfer on consideration of addresses of citizens.
Chief of the general department
Governments of the Rostov region M.V. Fishkin
Public receptions of the governor V.Yu. Golubev in municipal units